We understand that sometimes plans change, and you may need to cancel your order. We try to ship all orders on time, but we know you may change your mind.

Automated Fulfillment: Once we process your order, our system's automated fulfillment process may prevent us from canceling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Our Renewal Powder is made from cornstarch, a natural, non-toxic, and biodegradable ingredient that's gentle on your sex toys.

Using Renewal Powder helps maintain the quality and longevity of your toys, preventing bacterial and fungal growth, and keeping them feeling like new.

Simply sprinkle a generous amount of Renewal Powder onto the dry sleeve or toy. Make sure to cover the entire surface, and don't worry if it gets a bit messy.

Once you've got a good coating, just store your toy as usual.

Yes, our Renewal Powder is safe to use on toys made from silicone, RealSkin (TPE), and other non-porous materials, making it compatible with most sex toys.

When using a sleeve or toy that's been sprinkled with Renewal Powder, you can feel confident that it's safe for your skin.

The cornstarch-based formula is gentle and non-irritating, making it perfect for use with your favorite toys.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Most packages arrive quickly:

3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can update your shipping address as long as your package hasn’t been processed yet—but you’ll need to be quick. Since we’ve automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.