
Designed by a global leader in design
Before you order: the app, size, sound and water.
What does the Erojoy Vibe app do?
It pairs with Muse over Bluetooth and adds audiobook sync, sound-reactive mode, built-in and saved patterns, a full remote, and long-distance control for a partner. It's free to download on iPhone and Android.
How does audiobook sync work?
Choose one of the audiobooks in the app and press play. Muse follows its pace, so the rhythm moves with the story.
Do I need the app?
No. Muse works with or without it. Hold the button for 1.5 seconds to turn Muse on, then press it to move through all ten settings. The app adds audiobook sync, custom patterns, sound-reactive mode and long distance.
Is the app free, and is it private?
The Erojoy Vibe app is free to download on iPhone and Android, and offers optional in-app subscriptions. It connects to Muse over a secure Bluetooth connection. It's built with no unnecessary data collection, and its Google Play listing states that no data is shared with third parties.
Can my partner control it?
Yes. Your partner downloads the Erojoy Vibe app and can set the patterns and intensity beside you, or from anywhere with an internet connection.
What is Muse made of, and is it body-safe?
Muse is made from soft, body-safe silicone that feels smooth and comfortable against your skin.
How big is it?
Muse weighs 109g and is 13.7cm (5.4in) long, with 8cm (3.15in) of insertable length and a 2.9cm (1.14in) diameter. It's easy to hold and guide, and small enough for a bag, a drawer or a travel case.
Is the vibration strong enough for its size?
It has ten settings, from gentle to strong: three steady speeds and seven patterns. Start on the lowest and work up. One first-time owner put it this way: “gentle but still gets the job done.”
Where can I use it?
Anywhere on your body that feels good. Muse gives focused vibration for external and internal use.
How loud is it?
It measures 60dB or less from 30cm away.
Can I use it in the shower or the bath?
Yes. Muse is rated IPX7, which means it's fully waterproof and safe under water, so the shower and the bath are both fine.
How does charging work?
Line the pin charging cable up with the port on Muse. A full charge gives up to 60 minutes of play. The light flashes while it charges and stays on when it's full. Don't use Muse while it's charging.
What's in the box?
Muse and a charging cable.
How do I clean it?
Rinse it with warm water and Erojoy Fresh or a mild, unscented soap, then let it air dry fully before you put it away. Store it somewhere cool and dry, out of direct sunlight.
Which lubricant should I use?
A water-based lube like Erojoy Glide keeps things smooth and means you'll reapply less often mid-session.
Is Muse a good first toy?
Yes. It's small, the controls are simple, and you can start on the gentlest setting.
My product doesn't work. What can I do about it?
Contact support with a short video of the problem. If the unit is faulty, we replace it for free.
How can I track my order?
Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.
How long does shipping take?
We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.
Most packages arrive quickly:
3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered
What is your shipping cut-off time?
Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.
I entered my address incorrectly. Can I change the shipping address?
We can update your shipping address as long as your package hasn't been processed yet—but you'll need to be quick. Since we've automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.
Can I return my order?
Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Read our official return policy for further info.
Do you have a warranty?
We offer a 1-year warranty on all device purchases. Reasonable terms and conditions apply. Please read the policy for more information.