
Designed by a global leader in design
FAQs
(Frequently Asked Questions)
What's the Muse vibrator made of, and is it body-safe?
The Muse is made from soft, body-safe silicone designed to feel smooth and comfortable against the skin.
What are the dimensions and weight?
Muse weighs 109 g, measures 13.7 cm (5.40″) in length, with an 8 cm (3.15″) insertable length and a 2.9 cm (1.14″) diameter.
Is Muse easy to hold?
Yes. Its compact size makes it easy to hold, guide, and control during use, while its small profile makes it convenient for travel and storage.
What kind of stimulation does Muse provide?
Muse delivers focused vibration in a compact design, making it ideal for targeted external and internal stimulation.
How many vibration modes does Muse have?
Muse offers 10 vibration modes, giving you plenty of ways to find the sensation that feels right for you.
What's the charging process like?
Muse charges via a pin charging cable — just align it with the charging port. A full charge takes approximately 180 minutes and provides up to 60 minutes of use.
Any lubricant recommendations?
What comes in the box?
Muse, and a USB charging cable.
Can it be controlled remotely by a partner?
Yes — pair it with the Erojoy Vibe app, and your partner can control the vibration patterns and intensity from anywhere with an internet connection.
Is the vibration strong enough despite Muse's small size?
Yes. Its compact design doesn't mean you have to compromise on performance. Muse is designed to deliver focused, powerful vibration exactly where you want it.
Is Muse suitable for beginners?
Yes. Its compact size and straightforward controls make it a great option for both beginners and experienced users.
Can I bring it into the shower or bath?
Yes — Muse is IPX7 rated, meaning it's fully waterproof and safe for submersion, so shower or bath play is no problem.
How should I clean it after use?
Rinse with warm water and use Erojoy Fresh toy cleaner, or a mild, unscented soap. Let it air dry fully before storing. Avoid alcohol-based wipes, which can break down silicone over time.
Is Muse discreet enough for travel?
Yes. Its compact size makes it easy to store discreetly in a bag, drawer, or travel case.
Is Muse quiet?
Muse is designed with ≤ 60dB at 30cm distance.
How can I track my order?
Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.
How long does shipping take?
We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.
Most packages arrive quickly:
3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered
What is your shipping cut-off time?
Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.
I entered my address incorrectly. Can I change the shipping address?
We can update your shipping address as long as your package hasn't been processed yet—but you'll need to be quick. Since we've automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.
Can I return my order?
Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Read our official return policy for further info.
Do you have a warranty?
We offer a 1-year warranty on all device purchases. Reasonable terms and conditions apply. Please read the policy for more information.
My product doesn't work. What can I do about it?
At a minimum, we offer a free replacement in the rare event of a defective product. Please contact support and attach a video showing the defective unit.