We understand that sometimes plans change, and you may need to cancel your order. We try to ship all orders on time, but we know you may change your mind.

Automated Fulfillment: Once we process your order, our system's automated fulfillment process may prevent us from canceling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

RealSkin technology is a custom blend of TPE (thermoplastic elastomer) designed to mimic the feel and texture of real skin.

This unique blend creates a lifelike experience that's both soft and firm to the touch, making it perfect for a truly immersive experience.

With RealSkin, you'll feel like you're getting the real deal - without the compromise.

The Innocent sleeve is designed to replicate the vaginal canal, offering a realistic and intimate experience. If you're looking for a sleeve that feels like the real thing, the Innocent might be your perfect match.

Check out our sleeve guide for a more detailed look at what the Innocent has to offer, and how it compares to our other sleeves.

No, the Innocent sleeve is only compatible with Erojoy Pro.

Yes, the Innocent sleeve can be used as a manual stroker, without the case, allowing you to control the pace and pressure for a different experience.

Yes, we highly recommend using a lubricant with the Innocent sleeve to enhance the experience and prevent friction.

For best results, use a water-based lubricant, such as our own Erojoy Glide, which is specifically designed to work seamlessly with our sleeves.

Cleaning the Innocent sleeve is a straightforward process that helps maintain its quality and hygiene.

First, remove the sleeve and turn it inside out. Rinse it under warm water to remove any residues. Next, apply a small amount of our Fresh cleaner to sanitize the sleeve and keep it hygienic. Thoroughly rinse the sleeve to remove the cleaner, then dry it completely with a soft cloth.

To keep your sleeve feeling like new, apply a light dusting of our Renewal Powder. This will help maintain the sleeve's texture and prevent it from becoming sticky or tacky.

Finally, store the sleeve in a cool, dry place, away from direct sunlight.

Read more: How to Clean Erojoy Pro?

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Most packages arrive quickly:

3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered

Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can update your shipping address as long as your package hasn’t been processed yet—but you’ll need to be quick. Since we’ve automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.