We understand that sometimes plans change, and you may need to cancel your order. We try to ship all orders on time, but we know you may change your mind.

Automated Fulfillment: Once we process your order, our system's automated fulfillment process may prevent us from canceling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Erojoy Fresh is made with a carefully selected blend of ingredients, including Purified Water, Ethyl Alcohol, Cocamidopropyl Betaine, Paraben DU (Sharomix DMP), Dissolvine E-39 (Tetrasodium EDTA 39%), and Starquat T-50 (Benzalkonium Chloride 50-55%).

Yes, Erojoy Fresh is both antibacterial and antifungal, which means it helps kill bacteria, fungi, and other microorganisms that can cause infection or odor.

Our formula is designed to sanitize sex toys and keep them fresh and clean.

Using a specialized sex toy cleaner like Erojoy Fresh is highly recommended.

Regular soap or harsh chemicals can damage your toys or cause irritation.

Erojoy Fresh is designed to gently clean and sanitize your toys without harming the materials.

Erojoy Fresh is compatible with most sex toy materials, including TPE, silicone, and latex. However, it's always a good idea to check your toy's specific care instructions to be sure.

Easy-peasy! To use Erojoy Fresh, simply spray the cleaner onto your toy, let it sit for a few seconds, then rinse it with hot water.

For tougher messes, you can let it sit for up to 30 seconds. That's it!

Read more: How to Clean a Masturbator.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Most packages arrive quickly:

3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered

Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can update your shipping address as long as your package hasn’t been processed yet—but you’ll need to be quick. Since we’ve automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.