We understand that sometimes plans change, and you may need to cancel your order. We try to ship all orders on time, but we know you may change your mind.

Automated Fulfillment: Once we process your order, our system's automated fulfillment process may prevent us from canceling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 14 days of receipt. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Erojoy Glide is made from a carefully crafted blend of: Purified Water, Propanediol, Hydroxyethylcellulose, Citric Acid, Potassium Sorbate, and Sodium Benzoate.

No harsh chemicals, no artificial fragrances, and no nasty stuff that'll irritate your skin. Just pure, gentle ingredients that work together to create a smooth, silky experience.

No, Erojoy Glide is not edible.

While the ingredients we used are generally non-toxic and gentle, we still can't recommend ingesting it. Some of the ingredients, like Citric Acid and Potassium Sorbate, might not be pleasant to swallow in large quantities, and others, like Sodium Benzoate, are not meant to be consumed in large amounts.

Read more: Is Water-Based Lube Safe to Consume?

Yes, Erojoy Glide is totally play-friendly. It's specifically designed to work seamlessly with condoms and sex toys, including our own Erojoy favorites. We've made sure it's gentle on materials and won't cause any damage or compromise their effectiveness.

Absolutely! While Erojoy Glide is specifically designed to pair perfectly with our sex toys, it's also totally safe and awesome to use with a partner.

Erojoy Glide is formulated with gentle, non-irritating ingredients that are unlikely to affect sperm mobility.

However, as with any lubricant, individual results may vary.

For more information on the relationship between lube and sperm mobility, check out our article: Can Lube Kill Sperm and Prevent Pregnancy?

If you're trying to conceive or avoid pregnancy, we recommend consulting with a healthcare professional.

Silicone-based lubricants are thicker and more durable, but can be tricky to clean up and may damage some toys.

Water-based lubricants, like Erojoy Glide, are lighter, easier to clean, and more versatile, but might need to be reapplied more often.

Which one is right for you? Well, that depends on your playstyle and preferences.

Read more: silicone vs water-based lubricants.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Most packages arrive quickly:

3 business days – 72% delivered
4 business days – 85% delivered
5 business days – 98.1% delivered

Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can update your shipping address as long as your package hasn’t been processed yet—but you’ll need to be quick. Since we’ve automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.