We understand that sometimes plans change, and you may need to cancel your order. We try to ship all orders on time, but we know you may change your mind.

Automated Fulfillment: Once we process your order, our system's automated fulfillment process may prevent us from canceling it.

Returns: If we are unable to cancel your order, you can return your unopened items within 7 days of delivery. Please note that you are responsible for the shipping cost on the return.

Refund: Once the return is complete, please allow 5-10 days for the refund to be credited back to your original payment method.

Each Erojoy sleeve is crafted from premium Soft TPE, a custom-blended material that closely mimics the feel and texture of human skin. It's soft, flexible, and durable—delivering an incredibly lifelike, immersive experience across the Minx, Innocent, and XL sleeves.

No. These sleeves are made for Erojoy Thrust and Thrust Sync, and fit both. They don't fit Pro or our other toys.

Yes, you can use them as a manual stroker, without the case.

Yes, you can and should. Lube reduces friction and enhance the sensations and textures of the sleeves.

Our Erojoy Glide water-based lubricant is a great choice.

Cleaning the sleeves is a simple process that helps maintain their quality and hygiene.

To clean a sleeve, first remove it from the case and turn it inside out. Then, rinse it gently with warm water to remove any residue.

Next, apply a small amount of our Fresh cleaner to sanitize the sleeve and keep it hygienic.

After rinsing thoroughly, dry the sleeve with a soft cloth and apply a light dusting of Renewal Powder to keep it feeling like new.

Store the sleeve in a cool, dry place to prolong its lifespan.

Once your package has been shipped, your tracking number will be sent to the email you used to order. You'll be able to watch your package's progress in real time. We aim to ship rapidly, but wait up to one full business day after ordering for your tracking number. If you still don't see your email, please check your spam folder and then contact support for assistance.

We have warehouses on both the East and West Coast to ensure fast delivery times across the U.S. Orders placed before our daily cut-off are picked and packed the same day; orders placed after are processed the next business day.

Most US orders arrive within 3–5 business days once they ship.

Orders placed before 11:00am CST will be lovingly packed and ready to ship the same day. Orders placed after 11:00am will ship the next business day. Packages in transit will sometimes not move on weekends and public holidays.

Yes, we ship using a bubble mailer. The packaging does not display any branding or company information, only your shipping details are externally visible.

We can update your shipping address as long as your package hasn’t been processed yet—but you’ll need to be quick. Since we’ve automated 80% of our shipping workflow to speed up processing and delivery, orders move through the system fast.

Please reach out to our customer service by email. Our team will assess your specific situation and do their best to assist you. Our official return policy is here.